Are these services covered by insurance? How much does it cost?
Please see Fee Schedule
What kind of payment do you accept?
Debit/credit card payments, ACH (= electronic fund transfer), PayPal as well as checks are accepted.
What are your business hours?
Mon – Fri: 9 am – 6 pm
Response time 24 hours or less, Mon – Fri.
Sat: By prior arrangement
How are these services offered?
Via Zoom Video conferencing, phone or in-person, in the individuals home, or a hybrid of both.
Where are in-in person, home visits offered?
Approximately 35 miles around Hood River, OR:
Oregon: Cascade Locks, Celilo, Dee, Hood River, Mosier, Mt Hood, Odell, Parkdale, Pine Grove, Rowena, The Dalles, Wyeth
Washington: Bingen, BZ Corner, Carson, Cook, Dallesport, Home Valley, Husum, Lyle, Mill A, North Bonneville, Stevenson, Trout Lake, Underwood, White Salmon, Willard
Do you charge for the time to drive and the miles driven?
No charge for the miles driven. Carola Stepper drives an electric vehicle and charges it at home where she has solar panels.
No charge for the time to drive within the City of Hood River.
Carola Stepper charges for half of her time to drive to locations outside of the City of Hood River, so only for her time to get there, but not to get back.
Do you transport clients?
Sorry, no, this is due to liability reasons.
How long are your visits?
All in-home visits are a minimum of 60 minutes. Maximum length of in-home, in person services or respite care (caring for the individual, so other care team members can leave the home) is 4 hours during business hours.
All initial virtual visits (phone or video) are a minimum of 30 minutes, all subsequent virtual visits are a minimum of 15 minutes.
Are your services confidential?
As a Registered Nurse and Licensed Acupuncturist Carola Stepper is subject to HIPAA (= Health Insurance Portability and Accountability Act) compliance, which includes all of the services offered.
Her clients need to sign a Notice of Privacy Practices form and may choose to sign a Authorization to Use and Disclose Protected Health Information form.
All of her communication routes are HIPAA compliant, except:
Texting, FaceBook Messenger, booking a discovery call using Calendly